Receptionist (Hotel) X 02
Job Categories:
Administration
Date Posted:
2023-09-27 02:00:00
Employment Type
Full Time
Website
Location:
Lusaka
Salary:
Negotiable
Phone:
Description:
Job Purpose
The Receptionist will provide front desk reception duties for the office which include handling all phone calls and managing internal & external customers timely and professionally. Receive and greet all visitors in a professional and warm manner. Collect and distribute all incoming mail and courier items.
Summary of Key Responsibilities:
- Manage the entire Front Office including Junior Clerks, Cleaners and Drivers
- Develop and maintain a tracking system on all incoming & outgoing mails and courier items for the office
- Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
- Prepare and disseminate correspondence, memos and forms;
- Support the PA to the CEO and facilitate the completion of regular reports;
- Check frequently the levels of office supplies and place appropriate orders;
- In charge of giving clients directions to various parts of the office, contacting staff regarding visitors;
- Upon request, make travel arrangements for the Senior Management Team
- Answering incoming telephone calls, determining the purpose of callers, and forwarding calls to appropriate personnel or department.
- Handle clerical duties including faxing, copying, and organizing/maintaining files.
Skills and Attributes
- Excellent Communication Skills
- Must have an outgoing attitude
- Must have skills of how to make the guests feel at home
- Excellent organizational, coordinating and personal interface skills
- Dedicated to Duty
- Pay attention to detail
Primary Areas of Accountability:
Qualifications and Experience
- Diploma in Front Office Management, Public/Business Administration or related field
- A Degree in Public/Business Administration will be a plus
- Must have a minimum of 3-5 Years of Experience in the same role as a Receptionist, Front Office Executive or Admin Assistant in a Hospitality Industry (Hotel or well-established Lodge)
- Proven Experience with administrative and clerical procedures
- Familiarity with office organization and optimization techniques
- A high degree of multi-tasking and time management capability
- Possess good professional image, excellent phone mannerism and enthusiasm in customer service.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Able to contribute positively as part of a team, helping out with various tasks as required.
If
you meet the minimum hiring requirements for the above position, please
email your CV and Cover letter clearly stating your salary expectations
to: jobs@bemconsult.com and copy in bemconsult20@gmail.com
Note
that, all communications will be kept in the strictest of confidence. If
you do not receive communication within 21 days of the closing date of
the advert, please consider your application unsuccessful.
DO NOT SEND CERTIFICATES AT THIS STAGE