Restaurant Coordinator

Job Categories:

Restaurant Manager


Date Posted:

2022-05-17

Employment Type

Full Time

Website

bemconsult.com

Location:

Lusaka

Salary:

Negotiable


Description:

Job Purpose
The Restaurant Coordinator will be responsible for managing and organizing daily restaurant operations with the goal of controlling costs and providing a high-quality experience to customers. Oversee the successful running of a restaurant by hiring qualified staff, monitoring customer satisfaction, and ensuring that all products and beverages are ordered in the correct quantities.

Summary of Key Responsibilities;

  • Overseeing the efficient running and profitability of restaurants and managing their employees
  • Hire, train, and supervise restaurant employees
  • Create a staff schedule to ensure appropriate staffing
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
  • Ensure that health and safety protocols are adhered to
  • Keep a meticulous record of income and expenses.
  • Order ingredients in the correct quantities for the kitchen staff.
  • Communicate with customers to receive feedback and manage complaints.
  • Open and close the restaurant on time.
  • Take ownership of budgets and cost control methods to minimize expenses
  • Address customer needs, comments, and complaints
  • Adhere to and enforce employee compliance with health, safety, and sanitation standards
  • Process payroll and maintain all relevant records
  • Ensure all employees are working within outlined operating standards
  • Report on financial performance, inventory, and personnel


Required Skills and Attributes

  • Excellent Communications Skills
  • Good International Skills
  • Excellent Customer Relations Skills
  • Compliant Management Skills’
  • Team Player
  • Attention to detail
  • Commercial awareness
  • Problem-solving skills
  • Organisational skills
  • Teamwork skills
  • Excellent leadership skills
  • Demonstrated ability to manage operating costs in accordance with budgets
  • Comfortable setting priorities and delegating tasks as needed
  • Ability to multitask and remain calm in stressful situations.


Primary Areas of Accountability:

Qualifications and Experience

  • Degree or Advanced Diploma in Hospitality or Related Field
  • 3-5 years of food and beverage service industry experience required and must have worked as a Restaurant Manager/Coordinator or Supervisor in the same or similar position with a Top Hotel/Lodge or Well Established Restaurant in a busy location
  • Must be passionate about hospitality
  • Bookkeeping knowledge
  • Must be Customer-Centric - Ability to professionally address all customer complaints.
  • Ability to obtain and maintain a Food Handler Certification Card
  • Proven working knowledge of general restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes, and security
  • Strong interpersonal and communication skills
  • Extremely organized and detail-oriented

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to: jobs@bemconsult.com and copy in bemconsult20@gmail.com

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 days of the closing date of the advert, please consider your application unsuccessful.

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