Employee Services Officer (Manufacturing)

Job Categories:

Human Resource

Date Posted:


Employment Type

Full Time








Job Purpose
Employee Services Officer will be responsible for performing a variety of human resource tasks to promote employee welfare, resolution of staff members complaints, grievances, disciplinary matters, employee welfare, recruitment, monitoring time and attendance, manage employee health and their wellbeing including evaluation of work-related issues.

Summary of Key Responsibilities;

  • Supervise and manage assigned staff members by managing all aspects of having to coordinate a number of key human resources and administration functions ensuring efficient delivery of service is at the assigned location through the provision of a clear leadership role in supporting development and performance at the assigned location. Engage in the same work as you supervise.
  • Undertake the recruitment process through the provision of a responsive and efficient end to end service at the assigned location by being proactive in the preparation of the required employment requisitions, job specifications, posting adverts and participating and conducting interviews to select candidates for approved positions so competent high capacity new staff members join the Corporation. Ensure to administer appointments, placements, promotions and confirmations of staff members at the assigned location.
  • Organise and conduct induction training sessions for all new employees as well as management of staff exits ensuring to manage orientation, onboarding and training programs including explaining and providing information on employee benefits and other applicable conditions of service.
  • Responsible for preparing payroll data on e.g. staff changes, exits, absences, confirmation of hours worked, salary and job titles changes ensuring to review, update or upgrades where necessary and that such information is submitted in a timely manner. Ensure that all staff members are issued with payslips on a monthly basis.
  • Manage employment contracts start and end dates ensuring processing renewals and non-renewals as per due effective date.
  • Ensure accurate and timely Human Resources reports and database update.
  • Administer all the assigned staff members Workers Compensation Scheme accounts ensuring to update on a regular basis. Ensure that the Corporation complies with all the applicable staff injuries rules and regulations ensuring to report staff injuries as per set timeline and that claims are followed and the affected staff members provided with an updated status of their applicable claims made thereto
  • Ensures proper tracking and administration of the leave management system at the assigned location ensuring that staff members accrued leave days are maintained at the required levels at all times.
  • Work closely with the salaries and payroll office to ensure workforce information at the assigned location is kept up to date, any problems identified are addressed accurately.  Ensure to issue payroll instructions to meet payroll deadlines.
  • Assist to process and calculate final salary payments for leavers ensuring that the requisite full and final settlement letters to be issued to affected staff members as per the set timeline for closure purposes.
  • Ensure that all employees at the assigned location have performance contracts that are periodically reviewed.
  • Be part of the team that validates monthly payroll administration to include salary change, deductions, calculating final salary payment for leavers ensuring closure, updating data on the payroll system, administration and tracking of leave for all staff members.
  • Manage the assigned location organisational structure ensuring to update the same on a regular basis.
  • Maintain employee attendance records according to the Corporation’s policy and procedures.
  • Process the requisite payment requisitions related to Human Resources for service providers, staff benefits and other entitlements ensuring the same are settled as per the set timeline
  • Handle incidents and accident cases, allegations of misconduct cases of underperformance and indiscipline or breach of policy and procedures from staff and departmental and advise the best solution in line with the Human Resources policy and procedures ensuring to institute investigations to look into reported cases ensuring to draw terms of reference for the same.
  • Participate in different consultative structures to foster effective decision making and timely action to mitigate risks, present mistakes and resolve problems.
  • Support employee engagement activities and promote Human Resources best practices at the assigned location.
  • Conduct regulars walkthrough inspections to different departments as a representative of the
    department to ensure effective communications.
  • Responsible for ensuring the smooth running of all benefits offered to employees which includes pension refund, separation dues, funeral grant entitlements, leave and others as per applicable
    terms and conditions of service.
  • Monitor daily attendance and advise superior further on any possible trends, gaps and solutions so as to ensure 100% attendance ensuring to investigate and understand causes for staff absences and resolve chronic attendance difficulties and implement.
    •    Maintain absolute discretion and maturity in handling sensitive confidential data
    •    Provide basic counselling to staff that have performance related obstacles and making recommendations on disciplinary action to relevant superiors.
  • Handle grievances amicably from staff members ensuring summaries of the undertaking are documented.
  • Providing guidance on company policies and procedures and applicable labour laws to management and staff at the assigned branch office ensuring compliance with prevailing statutes.
  • Manage the national health insurance medical scheme ensuring to update as needed.
  • Ensure all employees at the assigned location have performance contracts that are periodically
  • Responsible for arranging of conducting periodic annual food handler’s medicals for eligible staff members at the assigned location as per the set timeline
  • Provide high-quality professional advice to managers, sectional supervisor and staff on all human resources related matters.
  • Execute individual exit process including prompt terminal benefit computation and settlements.
    Coordinate regular people matter meetings to build relationships with line managers, supervisors outlining a clear agenda on how you will partner together and achieve the Corporation’s objectives.
  • Conduct regulars walkthrough inspections to different departments as a representative of the department to ensure effective communications and strict adherence to occupational health and safety compliance at the assigned location.
  • Manage database on staff member’s professional membership confirmations ensuring their renewals, enrolments, renewals and updates are processed as per set timeline.

Primary Areas of Accountability:

Qualifications and Experience

  • Advanced Diploma in Human Resource Management
  • A degree in Human Resource Management will be a plus
  • 4 -5 years’ previous experience in such a similar role and with demonstrated supervisory and leadership skills.
  • Must have worked in manufacturing or FMCG sector
  • 2-3 years of HR working experience with a Food Manufacturing Company will be a plus.
  • Must be a member of ZIHRM

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to: jobs@bemconsult.com and copy in bemconsult@outlook.com

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful.