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Description:

Job Purpose
The Customer Service and Operations Officer will manage the growth and success of the team and the origination. Take the lead in coordinating activities that affect operational decisions and business requirements.

Responsibilities and Duties;

• Provide support to all business units including administrative, financial and human resource departments.
• Work closely with the Line Manager to implement the right processes across the company and enable business growth
• Ensure that operational activities are executed within allotted budget and timelines.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Perform budget allocation and expense management for all business operational activities
• Conduct regular operational reviews and audits for preventive maintenance
• Set operational goals to meet or exceed performance expectations.
• Provide guidance to staff in resolving operational issues and problems.
• Analyze business requirements and customer needs
• Provide excellent customer service in order to build and maintain strong relationship with customers.
• Conduct regular meetings with staffs to discuss about operational updates, ideas and issues.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Develop and implement plans to improve operational effectiveness and efficiency.
  

Referred Skills and Attributes

• Good Leadership Skills
• Good Interpersonal Skills
• Problem Solving Skills
• Good communication skills
• Good Computer Skills
• Trust Worthy
• Analytical Thinking
  

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Primary Areas of Accountability: