Credit Controller

Job Categories:


Date Posted:


Employment Type

Full Time



Lusaka and Kitwe




Job Purpose

The Credit Controller will coordinate the debts of existing creditors and handle the collection of finances and the resolution of account queries, raising sales invoices and issuing credit notes. Take the lead in handling internal queries about payments, ensuring customers pay promptly and negotiate payment plans.

Summary of Key Responsibilities

  • Be responsible for checking customer\'s credit situation and deciding whether or not to offer the credit
  • Setting up the terms and conditions of the receivable and payable balances
  • Dealing with internal queries about payments, ensuring customers pay on time and negotiating re-payment plans
  • Work with the team in setting up of the credit control system
  • Ensure that debts are paid in a timely manner
  • Meet cash & debtor day targets set by the Firm
  • Follow-up on overdue invoices by telephone, email & letter within agreed timescales
  • Periodically check customer’s credit ratings with banks
  • Making regular contact with customers to ensure all relevant debts are managed as necessary
  • Identify changes in payment patterns and propose action to avert indebtedness
  • Handle disputed invoices and negotiate to bring payment within the agreed term
  • Provide accurate advice on customer statement queries
  • Respond promptly and completely to both client and internal queries
  • Maintaining contact with clients to ensure invoices are clear for payment
  • Resolving queries both internally and externally around outstanding invoices
  • Propose write off of irrecoverable receivables

Required Knowledge and Skills

  • Problem Solving Skills
  • Good Interpersonal Skills
  • Organized
  • Attention to detail
  • Sound Decision Making
  • Excellent Written and Verbal Communication Skills
  • Good Business Judgement
  • Ability to work under pressure

Primary Areas of Accountability:

Qualification and Experience 

  • Finalist of CA Zambia, ACCA or CIMA
  • Minimum of 4+ years working experience as a Credit Controller.
  • Well vested in Laws and Policies Regarding Debt Recovery
  • Proven ability in performing Customer Account Reconciliations
  • Must be a member of ZICA

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to : and copy in 
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please