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Description:

Job Purpose

The External; Sales Coordinator will be responsible for managing the customer/category day-to-day operations while delivering sales and profitability targets for their account base in the assigned territory.Maintain, establish and develop, positive business and customer relationships. Present, promote and sell products/services using solid arguments to existing and prospective customers. Establish new customer accounts and build on existing potential sales outlets.

Summary of Key Responsibilities

• Sell the company’s products or services to customers within your given territory
• Monitor territory delivery of the Customer Commitment (Monthly service standard and housekeeping checks, Mystery shopper surveys) and compliance to Site Operations/HSSE standards, contracts and all legal and regulatory compliance by the Dealer.
  
• Build customer relationships at the buyer and senior buyer levels and
  facilitates connectivity in other functional areas including Marketing,
  Supply Chain, Communications and Operations.
• Travel within sales territory to meet prospects and customers.
• Conduct calls and face-to-face meetings with customers on a daily basis.
• Build and maintain relationships with new and already existing customers as allocated.
• Educate customers on how products or services can benefit them financially and professionally
• Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.
• Develop overall Sales and marketing plans to achieve maximum growth within assigned geographic territory and named accounts.
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Coordinate sales effort with team members and other departments.
• Answering customer queries, informing them of delays, and arranging delivery dates.
• Handling orders via phone or email and checking that the orders have the correct prices, discounts, and product numbers.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Provide timely, accurate & complete sales reports and forecasts along with updating Sales Opportunities.
• Engage and leverage effective relationships with internal resources and industry partners to create opportunities and further drive solution-based sales.
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between Key Accounts and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Any Other duties as assigned by the Branch Manager and CEO

Required Skills and Competencies

• Communication skills both written & verbal
• Proven ability to deliver results and customer service oriented
• Excellent selling and negotiation skills
• Relationship management skills and openness to feedback
• Demonstrated ability to be a team player
• Possess self-confidence, positive mentality, with ability to manage territories effectively.
• Good computer skills with the ability to use word processing, presentation and spread sheet applications.
• Ability to maintain a neat and presentable personality.
  
• Excellent sales Skills
• Interpersonal skills
• Excellent Problem Solving Skills

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Primary Areas of Accountability: