Receptionist

Job Categories:

Administration


Date Posted:

2019-04-10

Employment Type

Full Time

Website

bemconsult.com

Location:

Lusaka

Salary:

Negotiable


Description:
Job Purpose
The Receptionist will be responsible for answering incoming calls, directing calls to appropriate staff, mail distribution and providing the needed support to the Front Office. The receptionistwill also provide efficient and effective professional Customer Service and Administrative Support.
 
Key Responsibilities:
  • Retaining customers through effective problem solving and customer care
  • Welcoming guests, determine nature of business, and direct guest to the appropriate personnel.
  • Organizing internal and external events
  • Take charge of handling customer complaints and resolve customer queries
  • Acting as an intermediate between the organization and customers.
  • Makes travel and accommodation arrangements with airlines/travel agents and hotels/ lodges, car hire and other arrangements for the CEO and other senior members of staff.
  • Typing presentation materials and other various documents
  • Coordinating and receiving mail, including courier services and providing status report of such arrangement when necessary
  • Answering incoming telephone calls in a professional manner, determining purpose of callers, and forwarding calls to person or department.
  • Prepares and manages correspondence, reports and documents.
  • Types and distributes minutes of meetings.
  • Sometime maintain the diary for the other Senior Managers, planning and scheduling of appointments and meetings in consultation with then to avoid clash of programs and offering appropriate support services.
  • Procure office supplies and keep inventory of stock
  • Handle faxing, copying, and organizing/maintaining files.
  • Coordinate with cleaning companies and their outsourced employees.
 
Required Competencies  
  • Excellent Telephone Etiquette
  • Interpersonal skills
  • Highly responsible and  follows through on commitments
  • A warm, outgoing person who builds friendships and networks easily
  • Highly organized professional who can prioritize the urgency of multiple requests to meet simultaneous deadlines
  • Excellent Written and Verbal Communication
  • Good Customer Focus Skills, Supply Management
  • Ability to maintain confidentiality
  • Good communication skills both written and spoken
  • Excellent computer skills
 

Primary Areas of Accountability:
Qualifications and Experience
  • Diploma in Public/Business Administration or related field
  • Must have a minimum of 2- 3 years proven work experience as a Receptionist in a Customer Service-Oriented Environment
  • Must be Customer Centric
  • Must be young and energetic
  • Able to work in a team.
  • Good oral and written communication skills.
  • Proficient with Microsoft Word, Excel, and PowerPoint

 
If you meet the hiring requirements for this position, please email your CV and Cover letter clearly stating your salary expectations to: jobs@bemconsult.com and Copy-in bemconsult@outlook.com  
 
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful.
 
DO NOT SEND CERTIFICATES AT THIS STAGE