Commercial Account Officer

Job Categories:


Date Posted:


Employment Type

Full Time



Lusaka and Kitwe



Job Purpose:
The Commercial Account Officer will primary focus on achieving and exceeding expectations of allocated Key Accounts, by ensuring maximum customer satisfaction. Work closely with the Commercial Account Manager to drive and oversee the sales and marketing of products in each territory. Manage the inventory ordered against the forecast and ensure that inventory levels are optimal at all times in the respective provinces.
Summary of Key Responsibilities;
  • Visits customers in order to build expectations to increase the business size.
  • Assist with identifying opportunity for improvement in gross margin.
  • With the Line Manager, review sales price to ensure that deviations from the plan are highlighted and corrective measures are taken.
  • Ensure receivables are reviewed in a timely way with the customers and ensure that the outstanding receivables are secured and paid in accordance with the credit terms agreed with the customer.
  • Assist with Sales Planning on a monthly, quarterly and annual basis through rolling forecast and converting them into timely orders from the customers
  • Research new market opportunities and map out potential customers and competitors.
  • Achieve and maintain the Company prescribed sales standards and operations, which are aimed at maintaining the brand image and prestige.
  • Ensure that Company procedures are adhered to while handling cash and credit customers.
  • Help to formulate strategies aimed at expand the customer base in beyond borders
  • In the absence of the Commercial Account Manager, assist to handle the requirements from high profile Corporate Customers and fulfill the requirements qualitatively  with highest  customer satisfaction 
  • Lead and Coordinate all Road Shows and Expos
  • Work with the Line Managing in performing product demonstrations at new and old client\'s premises
  • Plan and conduct quarterly marketing intelligence activities
  • Any other duties as assigned by the immediate supervisor or HOD.

 Competencies Required:
  • Good communication skills.
  • Strong negotiation skills.
  • Good Interpersonal Skills
  • Knowledge of market place, competitors, potential business opportunities.
  • Ability to make effective sales call and handle walk in clients.
  • Honest
  • Self-driven
  • Creative


Primary Areas of Accountability:
Qualifications and Experience
  • Advanced Diploma / Degree in Sales and Marketing /Business Administration or equivalent
  • Must have at least a minimum of 3+ years’ Sales experience in the FMCG, Telecoms or Oil Marketing sectors
  • Exposure to Key Account Management will be a plus
  • Proven experience in managing relations with Construction, Manufacturing and Mining Companies
  • Proficient in computer usage (Especially in MS Word, PowerPoint & Excel)
  • Must be a member of ZIM

If you meet the minimum hiring requirements for the above position, please email your CV and Cover letter clearly stating your salary expectations to : and copy in  
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 14 days of the closing date of the advert, please consider your application unsuccessful.