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Description:

Job Purpose
The Chief Information Officer will manage the IT Department ensuring the monitoring and maintenance of computer systems, networks, software and other information technology functions of the Branches and Head Office. Develop goals and strategies to ensure the IT department runs smoothly and effectively. Supervise the networks and computer systems in the company to ensure optimal performance.

Summary of Key Responsibilities;

• Be accountable for managing the blending of technology with business practices through the installation and configuration of computer systems, diagnosis of hardware/software faults and solving of technical
  and application problems.
• Direct and establish IT-related projects.
• Monitor changes in the technology sector to discover ways the Bank can improve and develop.
• Provide strong day-to-day leadership to and manage overall IT-related activities
• Initiate plans for recruitment, training and development of IT Department staff in accordance with the Bank’s requirements and make recommendations as appropriate to the Human Resources Manager;
• Provide frequent End User Training
• Oversee ICT Vendor Management
• Provide guidance to team members as required for installation and configuration of computer hardware, operating systems and applications;
• Oversee the team monitoring of networks and security maintenance;
• Ensure performance regarding the security of  servers, data and software;
• Provide guidance to the IT team members through Managers as required in troubleshooting systems and network problems as well as diagnosis and solving of hardware and software faults;
• Create and maintain documentation of  systems and IT procedures;
• Oversee the roll-out of new applications or major updates;
• Oversee Management and maintenance of the domain, user accounts and user access;
• Ensure that the IT internal control registers are properly completed;
• Through Managers and ICT Specialists, Inform users of planned maintenance or problems;
• Oversee Management and maintenance of networks, inverters/online UPS, computers, databases, printers and other IT equipment as required;
• Plan and direct the implementation of new IT systems
• Provide leadership to IT Managers, Specialists and other ICT staff within the Bank
• Create and adapt technological platforms to improve the client experience.

Required Skills

• Good leadership and management skills
• Team Player
• Ability to Pay Attention to Detail
• A highly analytical mindset with superb problem-solving skills.
• Outstanding communication and presentation skills.
• Good understanding of modern databases and information system technologies.
  
  

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Primary Areas of Accountability: