IT & Systems Manager

Job Categories:

Information Technology

Date Posted:


Employment Type

Full Time






Job Purpose
The IT & Systems Manager will manage the IT Department ensuring the monitoring and maintenance of computer systems, networks, software and other information technology functions of the Branches and Head Office.  The IT Manager is accountable for managing the blending of technology with business practices through the installation and configuration of computer systems, diagnosis of hardware / software faults and solving of technical and applications problems.

Summary of Key Responsibilities;
  • Effectively and efficiently ensure the smooth running of the Head Office and all Branch computer systems
  • Provide strong day-to-day leadership to and management over all IT related activities;
  • Initiate plans for recruitment, training and development of IT Department staff in accordance with the Company‚Äôs requirements and make recommendations as appropriate to the Human Resources Manager;
  • Provide frequent End User Training
  • Provide guidance to team members as required for installation and configuration of computer hardware, operating systems and applications;
  • Over the team monitoring of networks and security maintenance;
  • Ensure performance regarding the security of  servers, data and software;
  • Provide guidance to team members as required in troubleshooting systems and network problems as well as diagnosis and solving of hardware and software faults;
  • Create and maintain documentation of  systems and IT procedures;
  • Oversee the roll-out of new applications or major updates;
  • Management and maintenance of the domain, user accounts and user access;
  • Ensure that the IT internal control registers are properly completed;
  • Inform users of planned maintenance or problems;
  • Management and maintenance of networks, inverters/online UPS, computers, databases, printers and other IT equipment as required;
  • Ensure that all software being installed is current and legal (properly licenced);
  • Maintenance of the MSQL server and the daily database consolidation;
  • Lead a team in connecting of new branches to the network;
  • Management and maintenance of CCTV systems;
  • Lead the installation and maintenance of LAN and WAN network for the transaction software SAF at the Head Office and Branches;
  • Oversee the smooth running of the Smart Card system;
  • Other duties as assigned by the immediate supervisor

Required Skills
  • Good leadership and management skills
  • Team Player
  • Pay Attention to Detail
  • Analytical
  • Good practical knowledge of information technology systems and functions in the financial services sector together with the foresight to see how the related intricate day-to-day activities link with and support the achievement of the vision and mission

Primary Areas of Accountability:
Qualifications and Experience
  • Degree in Computer Science, preferably in System Engineering;
  • A Masters in Computer Science or System Engineering will be a plus
  • Minimum of 4-5  years related experience of which 2 years must have been at middle or senior management
  • Must have worked in a similar capacity in a Commercial Bank or a well-established Microfinance Institution;
  • Good leadership and supervisory skills;
  • Strong analysis, organization and planning skills;
  • Ability to work autonomously;
  • Considerable knowledge of Microsoft operating systems and software;
  • In depth technical knowledge of PC hardware;
  • Knowledge in database programming such as MSQL;
  • Excellent verbal and written communication skills in English;
  • Strong computer skills (Word, Excel, Power Point, database, etc.).
If you meet the hiring requirements for this position, apply online or email your CV and application letter in MS Word direct to; and Copy-in