Customer Service Officer (Business Center) X 02
Job Categories:
Sales
Date Posted:
2026-01-15 14:43:59
Employment Type
Full Time
Website
Location:
Lusaka
Salary:
Negotiable
Phone:
Description:
Job Purpose
The Customer Service Officer will assist customers by addressing their needs and ensuring a positive experience. Assisting customers by addressing their inquiries, resolving issues, and helping them with internet surfing, photocopying, scanning and typing.
Summary of Key Responsibilities:
- Assisting customers with internet surfing, photocopying, scanning and typing
- Investigating and resolving customer complaints
- Processing customer stationary orders
- Upselling and cross-selling products and services
- Handling customer inquiries and complaints via phone, email, or chat.
- Providing accurate product or service information.
- Resolving issues and complaints in a timely manner.
- Processing orders, returns, and refunds.
- Maintaining detailed records of customer interactions.
- Follow up with customers to ensure satisfaction.
- Collaborate with internal teams to resolve complex issues.
- Handle high-volume customer interactions efficiently and professionally.
- Escalating customer issues to the Customer Service Manager
Required Skills and Competencies
- Good Communication skills
- Interpersonal skills
- Good problem-solving skills
- Good time management skills
- Patience
- Trust worthy
- Empathy
- Conflict resolution skills
Primary Areas of Accountability:
Qualifications and Experience
- Grade Twelve Certificate
- A qualification in Computers will be a plus
- Must have a minimum of 6 months to 1 year experience working with Computers, Photocopying, Scanning and Typing
- Working for a business center in the same capacity will be a plus
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Must be preferably a resident of Chilenje, Libala, Woodlands, Chilenje South or Kabwata
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
DO NOT SEND CERTIFICATES AT THIS STAGE