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Description:

Job Purpose

The Reconciliation Officer will monitor and reconcile transaction discrepancies in a centralized accounting system. Investigate and resolve reconciliation variances with relevant departments and external partners. Coordinate with decentralized units to gather source documents and clarify transactional differences. Give assurance through daily reconciliation that all Central Operations Support functions have been performed correctly and are commensurate to each payroll lending deduction loan status.

Summary of Key Responsibilities: 

• Perform reconciliation of accounts related to Internal Accounts
• Follow up with the units concerned to ensure all the outstanding items, for Internal Accounts are resolved within the set standards and issues of non-compliance escalated as per the escalation matrix.
• Spearhead recovery efforts of any duplicated transactions in conjunction with the product owners, IT and contact centre
• Follow up on the suspense account ownership sign offs with the unit heads across the bank
• Reconcile reservations for all reserved accounts
• Prepare detailed reconciliation reports and escalation notes to management.
• Ensure adherence to company policies, internal controls, and compliance requirements throughout the reconciliation process.
• Support centralized month-end and year-end financial closing activities by providing reconciliation documentation.
• Maintain accurate and systematic filing of reconciliation schedules and supporting documents for audits.
• Improve methods of carrying out work through on-the-job concrete experience
• Reconcile the uploads to confirm that all payout amounts are accounted for.
• Identify and recommend process improvements to enhance efficiency and accuracy in centralized reconciliation activities.
• Utilize accounting software and ERP systems efficiently to perform reconciliations and generate management reports.
• Checking client activity and sorting out any errors to do with card operations
• Assist with refund payments
• Reconcile collection uploads
• Refund and Suspense Account Management
• Reconcile daily e-money settlement with 3rd parties
• Reconcile daily repayments amendments.
• Reconcile the Changed amount status of all monthly instalments

Required Skills and Competencies

• Good communication skills
• Excellent analytical skills
• Attention to detail
• Results Driven
• Good relationships building skills
• Good problem-solving skills
• High integrity
• Team Player
• Good time management skills
• Ability to work under pressure

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Primary Areas of Accountability: