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Description:

Job Purpose

The Wheel Alignment Technician will ensure vehicles' wheels are properly aligned for optimal performance. Take charge of providing professional services and fitting of products on customer vehicles, diagnosing any irregularities and giving recommendations that will enhance customer satisfaction. Be responsible for inspecting and adjusting front-end alignment, suspension systems, and tire wear patterns, among other tasks, to improve vehicle handling and prolong tire life.

Key Summaries of Responsibilities:

• Perform wheel alignments on various types of vehicles
• In case of products being fitted, remove the old product from the vehicle and replace and fit the new products.
• Ensure that fitment and services are done using appropriate tools and equipment.
• Communicate with customers to explain alignment issues and recommended repairs
• Complete necessary paperwork and documentation accurately
• Ensure that the correct product has been received from the store as per the job card for fitting on to the customer’s vehicle.
• Provide any services as specified on the job card.
• Offer and carry out free check-up for products that we offer if the customer accepts.
• Cross sell other products and services.
• Stay up-to-date with industry advancements and technical information
• Utilize computerized alignment equipment and other specialized tools to make adjustments
• Inspect suspension systems, steering systems, and tires to diagnose alignment issues
• Collaborate with other technicians and staff to ensure efficient operation of the shop
• Maintain high level of housekeeping within the workshops by cleaning equipment and machinery.
• Maintain a safe working environment and assist with improving overall presentation of the workshop. 

Required Skills and Competencies 

• Good Communication Skills
• Strong attention to detail and accuracy
• Team Player
• Good numerical skills
• Sober-minded
• Problem Solving Skills 

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Primary Areas of Accountability: