Key Account Manager - (Mining heavy-duty vehicles, trucks & equipment)
Job Categories:
Sales
Date Posted:
2025-10-30 14:37:39
Employment Type
Full Time
Website
Location:
Copperbelt
Salary:
Negotiable
Phone:
Description:
Job Purpose
The Key Account Manager will develop and maintain strong relationships with key customers in the mining sector on the Copperbelt, Northern region and North-Western Provinces. Successfully represent all brands of mining heavy-duty vehicles, trucks and equipment and overall, Vision and Mission of the company and realize excellent customer service and grow the Market Share. Develop and maintain strategic long-term trusting relationships with high-volume clients to accomplish organic growth and long-term company objectives.
Summary of Key Responsibilities:
- Develop and foster long-lasting relationships with key customers, particularly those involved in mining operations.
- Act as the primary point of contact between customers and internal teams, advocating for the customer's needs and ensuring effective service delivery.
- Ensure the ordered equipment are delivered in a timely manner
- Grow and retain corporate partnerships by developing long-term relationships with your portfolio of assigned corporate customers, connecting with key business executives and stakeholders.
- Serve as contact point for all mining customers and sub-contractors
- Execute comprehensive market research to identify industry trends, customer needs, and the competitive landscape within the Copperbelt, North-western and Northern Province regions.
- Resolve customers’ complaints in an effective and respectful way
- Gather, report and communicate customers’ feedback on service, technology and product delivery
- Keep abreast with industry and market trends and best practices
- Design and implement strategic account plans tailored to meet the specific requirements and objectives of each key customer.
- Support Business Development Executives as required, but not limited to, assistance with preparing and producing quality sales documents and responses, to manage current and future complex sales opportunities.
- Identify and pursue opportunities for revenue enhancement within existing accounts, and new customers leveraging strategic insights to maximize these opportunities.
- Meet and exceed sales targets by promoting company offerings, including the financial leasing options (rental and lease options across the company brands)
- Deliver actionable insights and feedback to the management team to guide product development and refine marketing strategies for various products.
- Develop strategies to grow the customer base through targeted new customer acquisition initiatives, particularly focusing on the expanding Chinese market and other segments.
- Monitor account performance metrics and generate regular reports that encompass sales activities, customer feedback, and prevailing market conditions.
- Utilize data-driven insights to inform strategic decision-making and advance account management practices.
- Any other duties as assigned
Required Skills and Competencies
- Excellent Communication skills
- Excellent interpersonal skills to develop strong client relationships.
- Outstanding communication and interpersonal skills
- Ability to build and maintain key relationships
- Excellent time and project management skills
- Ability to prioritize and meet critical deadlines
- Problem-solving and negotiation aptitude
- Superior negotiation and presentation capabilities.
- Strong analytical skills and problem-solving aptitude.
Primary Areas of Accountability:
Qualifications and Experience
- Degree in Business Administration, Marketing or a relevant field
- Must have a minimum of 7+ working experience as Key Account Manager in a B2B, Mining, OEM or heavy-duty equipment environment
- Must have proven experience of sales and marketing heavy-duty mining vehicles, trucks and equipment
- Demonstrable experience in account management, particularly in the automotive or mining sectors
- A solid understanding of the mining sector, including market dynamics, supply chains, and operational challenges.
- Good understanding of the geographic and mining business on the Copperbelt, Northern region and North-Western Provinces
- Must have proven experience in developing and implementing sales and marketing strategies and business awareness
- Exceptional communication and interpersonal skills necessary for building relationships.
- Proven ability to develop strategic relationships and a keen understanding of customer needs.
- Must be a member of a relevant professional body (ZIM or EIZ)
QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION
If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
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