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Description:

Job Purpose

The Warranty Administrator will be responsible of processing warranty claims on a timely basis to ensure proper documentation. Verifies criteria required by factory or distributor. Ensuring accurate costing of all workshop warranty jobs for effective revenue generation, minimum warranty rejections, quality and speed of warranty submissions and monitoring. File and maintain all service records as required by the warrantor.

Summary of Key Responsibilities: 

• Reconcile all warranty receivables with payments through the appropriate accounting schedule.
• Resubmit all rejected claims promptly or receives authorization to write them off.
• Follow up on payment of outstanding claims.
• Work with the parts sales team to ensure timely receipt of parts quotations to facilitate speedy preparation of warranty repairs.
• Responsible for guiding the development of quotation/costing officers for improved competency on warranty cases.
• Periodic update of and preparation of Service warranty reports and statistics for Service Management use.
• Monitor and ensure effective management of warranty stationery.
• Ensure adherence to standards of costing to avoid revenue losses.
• Assist with any clerical needs as directed by the fixed operations manager or the controller.
• Ensure all warranty parts are tagged and in safe keeping.
• Ensure correct storage of warranty parts
• Ensure timely disposal of warranty parts as per SOP
• Performs other duties as assigned.

Required Skills  and Competencies 

• Excellent Communication Skills
• Attention to detail
• Good analytical skills
• Disciplined and Organized
• Excellent Problem-Solving Skills
• Good report writing skills
• Team Player
• Sober-minded
• Honest
• Good Interpersonal Skills 

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Primary Areas of Accountability: