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Description:

Job Purpose

The Customer Service and Sales Representative  will support customers and drives sales by handling inquiries, resolving issues, and promoting products.  Serves as a vital link between a company and its customers. Handle customer inquiries, manage complaints, and provide detailed product or service information – ensuring customer satisfaction and enhancing the company’s brand image by enabling positive customer interactions and promoting loyalty.

Summary of Key Responsibilities:

• Building, developing, and managing a client portfolio, maintaining strong relationships with new and existing clients to identify new business opportunities.
• Generating leads, conducting outreach, and engaging potential customers through calls, emails, and in-person meetings to present tailored solutions.
• Presenting our products or services to clients and clearly articulating their value to close sales and secure long-term contracts.
• Perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• Maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
• Participate in training and professional development and put new skills to immediate and meaningful use
• Foster a positive and pleasant working relationship with members of the customer service sales team
• Familiarize yourself with current information about services and products available for customers
• Accurately record customer demographics, sales orders, or other information digitally or in written form
• Collaborating with internal departments, including Marketing and Customer Support, to ensure client satisfaction and seamless integration of client feedback.
• Keeping accurate and detailed records of sales activities, pipelines, and performance metrics in our CRM system, ensuring up-to-date and accessible information.
• Staying informed on industry trends, product updates, and competitor activities to effectively position the company in the market and maintain a competitive edge.

Required Skills and Competencies 

• Strong verbal communication skills
• Attention to detail
• Good Negotiation Skills
• Cross Selling Skills
• Good Interpersonal Skills
• Good Presentation Skills
• Good Interpersonal skills
• Good Customer Centric Skills 

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Primary Areas of Accountability: