Store Manager - Retail Electronics (Lusaka)
Job Categories:
Retail
Date Posted:
2026-06-23 13:05:05
Employment Type
Full Time
Website
Location:
Lusaka
Salary:
Negotiable
Phone:
Description:
Job Purpose:
The Store Manager will responsible for managing the overall operations of an electronics retail store, ensuring excellent customer service, optimizing sales performance, and leading a team of sales associates. This role is crucial in achieving store goals and maintaining a high level of customer satisfaction.
Summary of Key Responsibilities;
- Managing the team at the location which includes setting target, defining roles, delegating responsibilities, manage roaster, train, motivate & follow-up on target achievement.
- Managing Sales, Customer service & Marketing.
- Ensure good coordination with the Customs Department & Port Officials.
- Ensure high standards of customer service and handle customer complaints.
- Develop and implement sales strategies to meet revenue goals.
- Train, mentor, and evaluate staff performance
- Maintaining Shop cleanliness & Visual Merchandising as per Merchandise Manual.
- Educate staff about the software for billing / cash / stock reports.
- Monitor and analyze sales data to identify opportunities for improvement.
- Ensure compliance with company policies and procedures.
- Coordinate with marketing teams for promotional activities.
- Ensure Stock & Sale / Bond Registers are updated daily and cross checked against invoices.
- Monitor expiry of the bonds & apply for extension within the set time-frame.
- Ensure all bonds are live at all times in the shop & warehouse.
- Check & control of stock at Warehouse & Shop at all times
- Prepare orders as per requirement and analysis of sales.
- Track Sales figures against pre-set targets and increasing sales volume.
- Coordinate with all functions in other lines of businesses
- Monitor the validity of the Customs License and Bank Guarantee against stocks in the shop.
- Ensure availability of valid insurance coverage for Fire, Burglary, Theft & Natural Calamities.
Required Competencies
- Strong hands-on experience in retail operations, merchandising and marketing
- Customer Service orientation
- Stock management
- Decision making ability
- Able to Lead employees to success
- Ability to do multi-task, prioritize work and meet tight schedules
- Excellent interpersonal, communication & presentation skills.
- Follow ethical behaviour
- Ability to manage conflict
- Time management
Primary Areas of Accountability:
Qualifications and Experience
- Bachelor's degree in Business Administration or related field.
- Must have a minimum of 4+ years of experience in retail management, preferably in electronics.
- Proven leadership and team management skills.
QUALIFIED FEMALES & THE DIFFERENTLY ABLED PERSONS ARE ENCOURAGED TO APPLY FOR THIS POSITION
If you meet the hiring requirements for the position, please email your CV in MS Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & Cc bemconsult8@gmail.com
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.
DO NOT SEND CERTIFICATES AT THIS STAGE