---

---

Description:

Job Purpose

The Store Supervisor will be responsible for managing the day-to-day operations, leading a team, and ensuring an exceptional customer experience. Other duties will include overseeing employees and finances, and controlling the quality of products and services. Overseeing salespeople, cashiers, shelf stockers, and other employees. Managing finances and preparing an annual budget. Implementing measures to avoid stock damages, theft, and wastage. To ensure success as a Store Supervisor, you should exhibit demonstrable managerial competency, and excellent communication skills. 

Summary of Key Responsibilities:

• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Manage daily store operations, ensuring smooth and efficient processes.
• Lead, motivate, and develop the store team to achieve targets and performance goals.
• Monitor sales performance, inventory levels, and operational budgets.
• Maintain high standards of customer service and store presentation.
• Implement company policies, procedures, and safety standards.
• Build strong relationships with customers and the local community.
• Supervise and coordinate sales staff and cashiers
• Assign sales workers to duties and prepare work schedules
• Authorize payments and the return of merchandise
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Maintain specified inventory and order merchandise
• Prepare reports regarding sales volumes, merchandising and personnel matters
• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
• Perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Training new staff members and scheduling shifts. And evaluate the job performance of retail staff.

Required Skills and Competencies

• Excellent written and verbal communication skills.
• Excellent organizational and problem-solving abilities.
• Strong leadership and people management skills.
• Knowledge of sales, inventory, and budgeting processes.
• Ability to work flexible hours, including weekends and public holidays.
• Customer Value Management Skills
• Strong leadership and people management skills
• Good negotiating skills
• Strong planning and organizing skills
• Strategic Sales Planning

---

Primary Areas of Accountability: