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Description:

Job Purpose

The Operations Manager will take full responsibility for production, supplier management, profitability, compliance, and on-time delivery across this growing business within the clothing industry. Oversee warehouse, e-commerce, retail, and customer service, ensuring smooth operations and high performance. Manage resources, coordinate between departments, implement policies, and optimize processes, including budgeting, staffing, and maintaining quality standards to achieve organizational goals. 

Summary of Key Responsibilities:

• Maximise profitability across all operational areas
• Managing the day-to-day operations of the Copperbelt warehouse, working closely with the Warehouse Manager and team
• Monitoring warehouse performance including dispatch, pick accuracy, returns turnaround and inventory accuracy
• Managing inventory levels across all markets to minimise stockouts and excess stock
• Preparing and placing purchase orders with suppliers and coordinating inbound freight
• Leading preparation for monthly sales & operations planning meetings and aligning inventory planning with marketing activity
• Identifying practical opportunities to improve warehouse and operational processes as the business grows
• Manage and optimise retail operations to ensure efficiency and profitability.
• Develop and implement strategies to enhance customer satisfaction and experience.
• Oversee inventory management and ensure stock levels meet demand.
• Working with the Regional Sales Manager monitor and analyse sales performance to identify trends and drive improvements.
• Ensure compliance with company policies and industry regulations.
• Lead and support retail teams to achieve business objectives.
• Coordinate with other departments to streamline operations and communication.
• Provide hands-on support, foster accountability, and drive a culture of excellence with clear expectations and structured feedback.
• Oversee facilities, office, and systems maintenance, including IT tools and software, to support seamless operations in the assigned region
• Working with the Regional Sales Manager to address customer complaints and claims professionally and promptly, maintaining high service standards.
• Manage stock control, monthly stock takes and system accuracy
• Lead, manage and discipline operational teams where required
• Source new products and suppliers, and keep the Director informed on operational performance and key decisions.

Required Skills and Competencies

• Excellent communication skills
• Excellent leadership and team management skills.
• Strong interpersonal skills
• Self-driven
• Good attention to detail and presentation.
• Excellent negotiating skills
• Strong analytical skills
• Attention to detail
• Stronger leadership skills
• Ability to work under pressure 

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Primary Areas of Accountability: