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Description:

Job Purpose

The Branch Operations Manager will oversee and manage the day-to-day activities of all physical branches, ensuring that operational standards are met and that we provide excellent customer service. Be responsible for business development within the branch network to meet or exceed business development goals; development, coaching and discipline of staff to assure appropriate proper branch sales and customer service. Take charge of strategic planning, resource management, process optimization, and leading cross-functional teams to drive business growth and operational excellence across the branch network

Summary of Responsibilities:

• Lead the strategic planning and execution of the expansion of branch network, identifying key locations for growth and ensuring smooth launch and integration.
• Generate new business within branch market for loans, and cash management.
• Manage the operational setup and ongoing optimization of each branch, ensuring they meet both sales and operational goals.
• Supervise Branch Managers, including coaching, development and discipline to help meet sales goals, strict adherence to policies and procedures, and to provide exceptional customer service, with staff level based on branch staffing model.
• Develop and implement sales strategies for the branches to achieve company targets, ensuring each branch meets its sales goals and contributes to overall growth.
• Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.
• Oversee the day-to-day operations of all branches, ensuring smooth and efficient operations and delivering high-quality service to customers
• Oversee processing of loan applications at all branches; pursuant to authority, policy and procedure.
• Oversee the development of branch-specific sales initiatives and campaigns to attract new customers, retain existing ones, and increase market penetration.
• Monitor and analyze branch sales performance, identify opportunities for improvement, and implement actions to drive sales growth across the network.
• Prepare accurate reports as requested by management.
• Handle customer complaints and inquiries.
• Maintain a strong, visible and positive presence in the community through involvement in community events and clubs.
• Develop and implement efficient operational processes to maximize productivity and reduce costs across the branch network.
• Comply with all policies, regulations, and laws applicable to carrying out duties and responsibilities.

Required Skills and Competencies 

• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Excellent leadership and people management skills, with the ability to inspire and motivate teams to achieve operational and sales goals.
• Strong strategic and analytical skills
• Excellent problem-solving abilities
• Excellent negotiating skills
• Ability to multi-task, work in a fast paced, changing environment and maintain a commitment to accuracy and timeliness.
• Ability to follow policies, procedures and written instructions
• Ability to maintain confidentiality.

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Primary Areas of Accountability: